How we use cookies to help you It looks like you have JavaScript turned off. You need it to accept or reject cookies on our site. As it’s turned off, we’ll only use the essential cookies our website needs to work. This means some things, like videos, might not work for you. You can find out more about the cookies we use. How we use cookies to help you We use essential cookies to make our site work. We'd Also Like To Use Some Additional Cookies To see what help people need most, so we can make our site better help us campaign for changes that make things fairer for everyone let you watch videos on the site Find out more about how we use cookies and keep your data safe. Choose cookies You’ve accepted additional cookies. You can change your cookie settings at any time You’ve rejected additional cookies. You can change your cookie settings at any time About The Role Working at Citizens Advice Plymouth gives you a chance every day to change someone’s future and make a positive impact. Often our advisers are the first people that someone has opened up to about their debt situation and your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges. All roles require telephone communication with clients, but some also require webchat work. On some projects you will advise clients through pre-booked telephone appointments and for others you will advise clients through a national in-bound telephone and webchat service. There’s no ‘average’ appointment or call – advice is tailored, and each client is treated equitably. You will have individual targets and will enjoy working in this way. Debt advice is regulated by the Financial Conduct Authority (FCA), so there are legal and regulatory rules that you will need to follow. As part of this, you’ll receive a lot of feedback on the quality of your work through our quality assurance (QAA) process to make sure our clients are getting the best possible advice. Start Date We have three start dates for this role: 10.02.2026, 10.03.2026 AND 14.04.2026 Training Full training will be provided. Further Information Please see website vacancies page: https://citizensadviceplymouth.org.uk/2025/12/10/telephone-debt-adviser-2/