Are you ready for an exciting new challenge in our fast paced emergency Department?
We are looking for motivated, team workers to support our faced paced busy Emergency Department as Patient Flow Coordinator.
This post carries responsibility for the smooth flow of patients through the department. Provides comprehensive support to the Nurse in Charge of the Emergency Department to fulfil all administrative tasks and duties.
The Patient Flow Co-ordinator will be pro-active in alerting the Senior Clinical Staff to actual or potential increasing workload and actively seek solutions to maintain required performance against all elements of the Urgent and Emergency Care standards.
While working as an integral part of the multi-disciplinary team, the post holder will be expected to use their own initiative.
Main duties of the job
* To take calls from GPs about assessment or admission of patients ascertaining which speciality the GP is wanting to speak with then transferring/conferencing the call with the relevant speciality doctors within the trust.
* To ensure where feasible, patients that require admission into the trust are allocated to the most appropriate ward/department for their care.
* Monitor A&E activity and waiting times using the symphony system, escalating to the Patient Flow Manager, out of hours, when patients are coming up to 12 hr breaching.
* To cover switchboard when needed to put the crash call out.
* Take bookings for the relatives rooms out of hours and blocking out the relevant room on the outlook calendars and providing the swipe cards to enable the relatives to gain access, also collecting the swipe cards back into the office at around 11am over the weekend.
* Carry out general office duties including photocopying, faxing and scanning, disposing of confidential/sensitive material in the relevant bags, organising of the white display boards. To use, maintain handle and store equipment and materials efficiently, effectively and safely.
* To be flexible in covering short falls within the team to cover for colleague absences where able to.
* Participate in the general cleanliness and tidiness of your work environment.
* Maintain the bed management system on symphony acknowledging when a bed needs to be booked and marking the request to the relevant ward area that is requested for the patient.
About us
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job responsibilities
Qualifications
* Some previous experience in Health Care and working in a hospital setting
* NVQ or equivalent
* Education to GCSE or equivalent level of education in Maths and English
Experience
* Previous NHS experience
* Previous experience of call handling in a customer service Environment.
* Experience of NHS IT systems
Skills & Abilities
* Excellent communications skills.
* Effective team player.
* Excellent organizational skills including ability to prioritise and manage own workload without direct supervision.
* Be able to adapt to fluctuating trends on a day to day basis.
Person Specification
Qualifications
* Please click apply now to view the full person specification (there is no obligation to apply).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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