The Company
At LabLogic Systems Ltd, we're pioneers in the Life Science, PET/Nuclear Medicine, and Radiation Safety sectors. We're committed to excellence, delivering high-quality products and service while fostering a positive work culture grounded in our core values: Passionate and driven, Everyone is accountable, Respectful and inclusive, Family atmosphere, Efficient, Customer-focused, and Trustworthy. Recently, the LabLogic Group was honoured with the prestigious King’s Award for Enterprise in International Trade and achieved the Investors In People Gold accreditation, affirming our commitment to creating an exceptional workplace. Join us in a collaborative, supportive team, where benefits like our annual Center Parcs trip and race days foster positive working relationships. LabLogic Systems Ltd is not just a workplace; it's a rewarding journey in a globally acclaimed organisation.
The Role
We are looking for a field service engineer to join our busy service team, providing field service, technical support, software support and operator training to our customers. This will primarily involve travel within the UK, but European and worldwide travel will be a significant part of the role. When not travelling you will be expected to be based in our Sheffield office.
The position would suit someone who is looking for a career in scientific field service work, including those looking to move from the laboratory to a FSE role. This is a great opportunity to work with a customer-focused company supporting several niche product lines.
Responsibilities
* Customer site delivery of:
* Installation and operator training on instruments and software
* Preventative maintenance
* Qualifications (IQ/OQ/RQ)
* Diagnosis and repair of systems
* Supporting customers and distributors remotely
* Efficient management of schedule and workload
* Effective communication with customers and colleagues
* Assist as needed with product demonstrations
* Preparation/submission of service reports to customers
The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.
Requirements
Essential
* Industry experience working with Liquid Chromatography (HPLC)
* Full driving licence
* Willingness to travel extensively
* Highly motivated and have strong problem-solving abilities
* Excellent verbal and written communications skills
* A commitment to providing a high level of customer service
* Able to work independently without supervision in high-pressure environments
* Computer experience and proficiency
Desirable
* Relevant experience in the Pharmaceutical or Nuclear Medicine industries
* Experience of working with radioactivity
What we offer
* Career development and professional growth opportunities.
* Competitive salary.
* You will receive all bank holidays plus 24 days holiday per year (increasing over service) + additional day off over Christmas.
* UK team building weekend at Center Parcs for employees and their families to attend.
* Private medical insurance with BUPA.
* Scottish Widows pension scheme.
* Death in service policy.
* On-site gym.
* Gym membership scheme.
* Cycle to work scheme.