About the role:
We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK.
Working location: Hounslow, London
Key responsibilities:
* Submit accurate warranty and goodwill claims on a daily and weekly basis
* Monitor daily and weekly reports
* Resubmit all rejected claims promptly
* Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency
* Maintain records of warranty submissions and customer contributions towards goodwill claims
* Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request.
* Follow up on payment of outstanding claims, processing service provider invoices
* Verify the criteria required by the factory
* Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal
* Undertake other tasks as requested by the Aftersales Manager
Skills and requirements
* Minimum 3 years of relevant work experience; familiarity with after-sales service
* Main dealer warranty experience
* Computer skills are essential
* Ability to use own initiative and multitask
* Possess exceptional organisational skills
* Team player
* Personable approach, with a polite and courteous manner
* Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
* Ability to write routine reports and correspondence
* Has right-to-work in the UK
We offer:
* Performance and experience-based competitive remuneration;
* Scottish Widow workplace pension;
* 25 days paid holidays + public holidays;
* On-site free parking;
* Commute allowance;
* Car sacrifice scheme;
* Private healthcare
* Department & company wide teambuilding events;
* An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
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