Hours: 37.5 hours (full-time) Salary: £25,560 per annum (£13.07 per hour) Holiday: 35 days per annum (including public holidays) Sponsorship: This does not meet sponsorship criteria Closing date: Wednesday 15 April 2026 Interview date: Thursday 23 April 2026 A DAY IN THE LIFE OF A E-commerce Assistant Highland Hospice is looking for an E-commerce Assistant to assist in the smooth and profitable running of Highland Hospice e-commerce activity by undertaking general e-commerce duties including sorting and pricing donated stock, valuing stock, listing items on eBay and other sites, packaging and posting sold items, and supporting the volunteer team to do the same. We are looking for a pro-active, enthusiastic, able to multitask and to work on own initiative individual willing to help taking the business to the next level. What you'll be doing Reporting to the E-commerce Manager, you can expect your working day to include the following: The e-commerce assistant will operate under the supervision of the E-commerce Manager, undertaking duties and supporting the volunteer team to achieve income and/or activity targets You will ensure the e-commerce operation runs efficiently You will provide excellent customer service to online customers helping with queries. You will run the listing process on eBay including taking pictures of items to list, research items value, write accurate items descriptions, working to agreed listing targets etc. You will manage order fulfilment and packing. You will ensure sold items are packed in a safe way to avoid any damage in postage. Customer should receive the item in the same condition as described on the online listing. You will clear expired inventory WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements To succeed in the role of E-commerce Assistant you will need the following qualities and skills: A people person, that loves exceptional service! Takes great pride in what they do. Loves working as part of a team. A person with experience in online commerce desirable but not essential. Proficient in using Microsoft Excel. Knowledgeable with numbers. Capable of making decisions. Enthusiastic. Able to work under pressure and multitask. WHAT WE OFFER At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey. You will have access to a benefits package we believe truly works for our people and enhances our overall culture Access to The Blue light discount scheme giving access to fifteen thousand discounts across well-known retailers and local businesses across a large span of categories Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges. Generous holiday entitlement with a buy more or sell some option Flexible working arrangements Pension with additional matching employer contributions and Death in Service Benefit Continuation of SPPA pension contributions and reckonable service for employees coming to the Hospice within 12 months of leaving the NHS Discounted meals in our cafe prepared freshly every morning Free access to Inverness Tennis Court Gym Facilities Plus access to many more schemes and enhanced benefits. A PVG/Disclosure check is not required for this role. For informal enquiries please contact Kepa Aristizabal, E-commerce and Tourism Manager on k.aristizabal@highlandhospice.org.uk or 01463 417437 EQUAL OPPORTUNITIES Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact Recruitment@highlandhospice.org.uk