Planning Support Officer (Temp to Perm)
Location: Barnsley, S70
Pay Rate: £14.36 per hour, paid weekly - every Friday
Hours: Monday to Friday, 9am-5pm
Start Date: ASAP
Contract: 12 Month Temporary Contract with opportunity to apply for permanent
Essential: Basic DBS check
About the Role
We are looking for a reliable and proactive Planning Support Officer to join a busy Property Services team. This is a fast‑paced, office‑based role where teamwork, flexibility and a positive approach to problem‑solving are essential. Initially, you will support the Planning Team with day‑to‑day operational tasks, learning how services are scheduled and delivered using Works Management and Dynamic Resource Scheduling (DRS) systems. With training and experience, there is the opportunity to progress into a full Planner role, taking on wider scheduling and coordination responsibilities. This position is ideal for someone seeking a temp‑to‑perm opportunity. Please note that an application for the permanent role will be required when it is formally advertised.
Key Responsibilities
* Handling incoming calls from customers and craft operatives
* Navigating multiple systems to respond to enquiries and liaising with other departments to resolve issues
* Managing team mailboxes and ensuring enquiries are actioned promptly
* Providing relief planner support, including managing craft operatives and their DRS diaries
* Supporting the wider Planning Team to ensure work is scheduled efficiently and customer expectations are managed
Progression to Full Planning Duties
* Scheduling and rescheduling works electronically to make best use of operative resources
* Working closely with Managers, Operatives and Contractors to plan and prioritise work
* Ensuring building safety and compliance‑related works are scheduled and monitored correctly
* Liaising with contact centre colleagues to ensure emergency and health & safety repairs are completed within required timescales
* Supporting continuous improvement of planning processes and performance monitoring
About You
* Works well as part of a team and is comfortable supporting others in a busy environment
* Remains calm and organised under pressure
* Has a positive, can‑do approach to problem‑solving
* Is able to work flexibly and use their own initiative
* Has good communication skills, both written and verbal
* Is confident using IT systems, including scheduling or works management tools (training provided)
* Is committed to delivering a high standard of customer service
* Is willing to work towards a permanent position
Experience
Experience in a customer‑focused, planning, scheduling, repairs or call‑handling environment would be beneficial but is not essential.
Additional Information
* Office‑based role
* Basic DBS check required
* Some flexibility in working hours may be required to meet service needs
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR is acting as an Employment Business in relation to this vacancy.
#J-18808-Ljbffr