Why work for us? • Make a difference to your community • Join a large and dynamic organisation • No weekend or bank holiday working • Local government pension scheme What is the role? • Carrying out inspections on blocks of flats, communal areas, play sites, parking sites and garages ensuring they are maintained in a safe, clean, and tidy condition, identify and report repairs that are required; routinely carrying out minor repairs to housing communal areas, such as changing light bulbs which will require the use of ladders. • Communicating with residents in person, on the phone and in writing. • Using word templates to issue letters to residents, following correct procedures regarding letter and report writing. • Reporting and logging incidents of anti-social behaviour. • Responding to calls and listening to residents to gain an understanding of the situation / circumstances. • Reacting to problems appropriately and when necessary challenging resident behaviour. • Speaking to tenants and leaseholders regarding the correct disposal of black bags and bulk items with a view to re-educating those who are not disposing of these items in the correct way. Educating residents about recycling. • This is not an office-based role, and you will need to be able to walk up several flights of stairs, move refuse bins and access bins to investigate waste. • This is a varied and challenging role that involves dealing with a wide section of the local community and other external agencies such as the police as well as putting you in close contact with numerous departments within Portsmouth City Council, so your ability to work in partnership with others will be paramount.