Customer Service Sales Advisor
Location: Lisburn, Northern Ireland, United Kingdom
Salary: £25,500 - £32,500
Overview: Kingspan Water & Energy is seeking a Customer Service Sales Advisor to deliver outstanding service to both new and existing customers via phone and email, ensure contract renewals, and drive new business opportunities within Kingspan. Kingspan Water & Energy is part of the global Kingspan Group PLC, focused on sustainable solutions for water and energy storage.
Why Kingspan?
* Career Growth: Access to career development programs and internal job opportunities for personal and professional advancement.
* Hybrid: 3 days a week in the office and 2 at home after training period
* Mentorship: Support and guidance from our teams to help you progress in your career.
* Team Culture: Collaborative, supportive, and inclusive environment.
* Health & Wellness Benefits: Discounted gym memberships, eye tests and access to virtual health services.
* Financial Security: Attractive pension plans and life assurance up to four times your salary.
* Employee Perks: Employee discounts, Cycle to Work Scheme, referral bonuses, and more.
Key Responsibilities:
* Handle inbound queries from existing customers via telephone and email, providing prompt and effective solutions.
* Resolve customer issues efficiently, ensuring satisfaction within agreed timelines.
* Log site visits and coordinate part orders and deliveries.
* Prepare and present accurate quotes to customers.
* Maintain high accuracy in order processing, including managing credit card transactions.
* Retain commercial contract customers and develop strategies to foster strong, lasting relationships.
* Achieve Key Performance Indicators (KPIs) set by the Service Manager.
* Identify and develop new business opportunities, maintaining a healthy sales pipeline for future growth.
* Track and record sales activities to monitor performance.
* Continuously develop and maintain in-depth knowledge of Kingspan’s products and services.
* Provide exceptional, professional service to both internal and external customers.
* Build and nurture strong relationships with key stakeholders, including field engineers.
* Ensure compliance with company procedures and legal requirements.
What we are looking for:
* Five GCSEs (or equivalent), including English and Maths.
* Ideally 1–2 years’ experience – training provided
* Proven ability to meet and exceed KPIs.
* Strong communication skills (both verbal and written).
* Excellent listening skills with the ability to manage information accurately and efficiently.
* Exceptional organizational and planning abilities.
* A positive, confident, and determined approach to work.
* Ability to work independently and as part of a team.
* Ability to work under pressure and manage multiple demands.
* Proficient in IT and computer systems.
Equal Opportunities: Kingspan is an Equal Opportunities Employer – We do not discriminate on the basis of religion, political opinion, or any other protected characteristic. We are committed to providing equal opportunities for all candidates and selecting the best person for the job.
Seniority level: Associate
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Plastics Manufacturing
Referrals increase your chances of interviewing at Kingspan Water & Energy.
#J-18808-Ljbffr