Job Description
Customer Service Advisor (Maternity Cover)\n\n📍 Based in Smethwick\n💰 £12.50 per hour\n🕒 Monday to Thursday: 8:00am - 4:30pm, Friday's: 8:00am - 3:15pm\n\nAre you a confident communicator with a passion for helping people? We're on the lookout for a Customer Service Advisor to cover maternity leave. You'll be the welcoming voice and helpful hand that makes every customer interaction a great one.\n\n💼 What You'll Be Doing:\n\n📞 Handling calls, emails, and live chats with professionalism and warmth\n💬 Communicating clearly with customers and suppliers\n📦 Providing accurate product and service information\n🧾 Keeping detailed records using internal systems\n💻 Using Microsoft Office (Outlook, Word, Excel) confidently\n🤝 Collaborating with other departments to ensure smooth customer journeys\n📚 Staying up to date with our products, services, and policies\n✅ Approaching tasks with reliability, consistency, and attention to detail\n\n🎯 What We're Looking For:\n\n✨ Excellent written and verbal communication skills\n😊 A positive, can-do attitude and genuine desire to help\n🧠 Confidence using Microsoft Office\n🧘 Ability to stay calm under pressure and juggle multiple tasks\n🔍 Strong attention to detail and problem-solving skills\n📋 Methodical, reliable, and well-organised\n🌍...