Customer Experience Business Partner
Newent, Gloucestershire
£32,708 per annum
Permanent
Full time (37 hours per week)
Come make a real difference as our Customer Experience Business Partner
Everyone should have a warm, safe, affordable home.
As a Customer Experience Business Partner youll play a key role in helping us provide this for our tenants. Youll be responsible for providing analysis and support to departmental leads based on system data, complaints and TSM feedback whilst driving improvements to systems, procedures and processes ensuring we operate best practice we minimise ongoing impact to our tenants.
What youll bring to our team
As the friendly face of Two Rivers Housing, youll use your skills and expertise to deliver a great customer experience for our tenants. You will be championing a customer and human centric approach across the organisation looking at the bigger picture on how we can improve and tailor our processes whilst ensuring we learn from our mistakes and become a leading Housing Association in this area.
This is a fantastic opportunity that will allow the successful candidate to become a specialist across a business area whilst supporting the wider impact across the whole business.
Key Responsibilities<...