Role
Operations Manager -PM Shift
Location: Mercia Park
What will you be doing?
* Lead all warehouse operations, including inbound, outbound, and reverse logistics.
* Ensure full compliance with Health & Safety and Group Audit standards.
* Control operational costs in line with budget and forecasts.
* Review weekly operational reports, investigate variances, and drive corrective actions.
* Plan resource levels to meet seasonal and volume fluctuations.
* Support recruitment and retention of warehouse staff.
* Mentor and develop team leaders, providing clear feedback and support.
* Ensure strong adherence to WMS processes.
* Handle employee relations and disciplinary matters in line with company policy.
* Build strong relationships with retail partners and internal stakeholders.
* Communicate business priorities clearly to warehouse teams.
* Lead continuous improvement initiatives to boost efficiency and performance.
* Inspire, manage, and develop warehouse leaders to achieve operational targets.
* Set clear KPIs and regularly review performance.
* Drive a positive, high‑performance culture through effective communication and leadership.
* Implement departmental policies and procedures to ensure safe and efficient operations.
About You
* Proven senior management experience within a warehouse or logistics environment.
* Strong financial, analytical, and cost management skills.
* Excellent communication and influencing abilities.
* Deep understanding of warehouse processes and WMS systems.
* A track record of developing high performing teams.
* Confident decision maker with exceptional attention to detail.
* Strong IT skills, especially with spreadsheets, databases, and warehouse systems.
What can we offer you?
Competitive salary package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.
* Enhanced annual leave entitlement from your start, which increases with length of service.
* Salary sacrifice car scheme for ultra‑low emissions cars.
* Salary sacrifice cycle scheme.
* WeCare app, for support with physical and mental well‑being, including access to GPs for you and your dependents.
* LifeWorks app for access to cashback and discounts on high‑street and online brands.
* Life insurance, which includes access to expert probate support.
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