Assistant Accommodation Manager - Parham Student Village
Reporting to: General Manager
Contract: Full-Time, Permanent
Role Purpose
The Assistant Accommodation Manager plays a key operational leadership role at Parham Student Village, supporting the General Manager in delivering a safe, compliant, commercially successful and customer-focused student living environment. The role bridges day-to-day site operations with strategic performance objectives, ensuring high standards across compliance, resident satisfaction, occupancy performance and operational delivery.
Key Responsibilities
Operational Leadership & Site Management
* Support the General Manager in the day-to-day running of the property, ensuring operational standards are consistently delivered.
* Oversee front-of-house operations, maintenance coordination, cleaning standards and security performance.
* Act as escalation point for resident and operational issues, ensuring swift resolution.
* Provide operational cover in the absence of the General Manager.
Compliance, Health & Safety
* Support full compliance with health & safety legislation, fire safety regulations and statutory inspections.
* Maintain accurate compliance records and assist in audits and inspections.
* Assist in risk management processes, ensuring issues are logged, tracked and resolved.
* Work closely with contractors and FM partners to ensure safe systems of work are adhered to.
Resident Experience & Customer Service
* Deliver an exceptional resident experience, responding professionally and promptly to enquiries and complaints.
* Support the planning and delivery of resident engagement and wellbeing initiatives.
* Manage check-ins, check-outs and tenancy administration processes.
* Ensure resident communications are clear, timely and aligned with brand standards.
Commercial & Performance Support
* Support occupancy targets through effective administration, customer service and collaboration with sales teams.
* Assist in debt management processes including arrears monitoring and resident communication.
* Contribute to budget monitoring, cost control and value-for-money initiatives.
* Maintain accurate reporting on KPIs including occupancy, debt and compliance performance.
Administration & Systems
* Maintain accurate records across all operational systems and property management platforms.
* Support implementation and effective use of rental management and CRM systems.
* Ensure documentation is compliant, up to date and audit-ready at all times.
Mobilisation & Projects
* Support site mobilisation activities, refurbishments and improvement projects.
* Assist in coordinating contractors and internal teams during project delivery.
* Ensure operational impacts of projects are effectively communicated and managed.
People & Team Support
* Support supervision and coordination of site team members.
* Promote a culture of professionalism, accountability and resident focus.
* Assist with training and onboarding of new team members as required.
Person Specification
* Experience within student accommodation, residential property, hospitality or similar operational environment.
* Strong understanding of health & safety and compliance obligations.
* Excellent communication and customer service skills.
* Commercial awareness with experience supporting occupancy and debt management processes.
* Strong organisational skills with the ability to manage competing priorities.
* Proficient in Microsoft Office and property management systems.
* Flexible approach, including occasional evening or weekend work during peak periods.
Measures of Success
* Achievement of occupancy and arrears targets.
* Successful compliance audits with minimal actions.
* High resident satisfaction scores and positive feedback.
* Effective operational delivery during peak periods and projects.
* Strong collaboration and support of the General Manager and wider operational team.
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