Customer Success Manager Location: Hybrid - 3 days/week in Wrexham office Contract Type: Permanent About the Role Are you passionate about delivering exceptional client experiences while driving strategic growth? As a Customer Success Manager, you'll be the trusted partner for a portfolio of clients-guiding them through their journey, ensuring satisfaction, and identifying opportunities to deepen engagement and expand value. You'll combine proactive support with strategic insight, helping clients maximise their use of our products and services while contributing to retention, adoption, and portfolio growth. Key Responsibilities Become the go-to expert on the client journey, understanding their history, systems, and goals. Deliver proactive, solution-focused support via calls, video, Help Centre, and case management. Guide clients in leveraging our products through engaging demos and tailored walkthroughs. Create and maintain high-quality educational resources and evergreen content. Monitor product usage and drive adoption to meet KPIs. Conduct regular check-ins, identify upsell opportunities, and strengthen long-term relationships. Segment clients for targeted communications and loyalty initiatives. Collaborate with marketing, product, and Client Outcomes teams to enhance service delivery. Relay client feedback to internal teams to drive improvements and reduce churn. Stay informed on industry trends to provide relevant, strategic guidance. Ensure all client data is handled with confidentiality and in compliance with regulations. What You'll Bring Warm, confident communicator - Skilled at building trust and rapport with clients. Strategic & influential - Able to tailor solutions and engage senior stakeholders. Technologically savvy - Comfortable with digital tools and product demonstrations. Commercially aware - Understands client business models and market dynamics. Organised & self-motivated - Thrives in a fast-paced, autonomous environment. Collaborative problem-solver - Works well across teams to deliver client success. Experienced in SaaS or client-facing roles - Background in Account Management, Partner Management, or Business Development. Career Progression This role offers a clear path from operational client support to strategic account leadership, with progression opportunities into roles such as: Senior Client Outcomes Manager Strategic Account Director Leadership Roles Benefits & Perks Health & Wellness Sports & fitness allowance Private health insurance (after 3 months) Life insurance (4x salary, after 3 months)Financial Security Pension scheme: 5% employer 5% employee (after 3 months)Work-Life Balance Flexi-time working arrangements Hybrid working (3 days in-office)Extras Free car parking Complimentary lunches 25-30 days annual leave (based on length of service)Ready to make a difference in client success and business growth? Apply now and be part of a team that values innovation, collaboration, and client impact. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website