Job Title:
Unlicensed Property Team Support Officer
Location:
Ealing, West London - Hybrid working available
Hourly rate
£18.86 PAYE / £24.92UMB Per Hour
Contract Length:
3-month contract (possibility of extension)
Working Pattern:
Full Time, Monday - Friday, 35 hours
ASAP Start
Key Responsibilities
* Act as the first point of contact for public enquiries, providing accurate information and correspondence.
* Monitor and manage communications across email, phone, and web platforms.
* Maintain and update databases, prepare reports (including financial data), and support performance tracking.
* Assist in training and supporting junior and temporary staff.
* Liaise with HM Courts and Tribunals Service regarding prosecutions and appeals.
* Handle complaints, FOI requests, and member enquiries with professionalism and care.
* Ensure compliance with data protection, safeguarding, and equality policies.
Essential Skills & Knowledge
* Strong organisational and time management skills.
* Excellent interpersonal and communication abilities.
* Attention to detail and accuracy in administrative tasks.
* Ability to prepare letters, reports, and legal documents.
Experience & Qualifications
* Experience in a customer-focused environment.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
* Ability to work independently and as part of a team.
* Knowledge of private sector housing regulations.
* Minimum GCSEs in English and Maths (Grade C or above) or equivalent.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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