Overview
Description of the duties Key Responsibilities:
To promote and encourage a culture that is committed to continuously improving and providing high quality patient services.
To provide support to services on all aspects of quality improvement
To track key performance indicators to provide assurance within services and at Divisional and Trust level of compliance (or early view of arising issues where applicable).
Facilitation of Division services QI projects and collaboratives and those related to service priorities/objectives and corporate requirements
To support corporate Trust requirements e.g. National Audits, NICE. On a regular basis to provide expert knowledge, support and assistance to all health care professionals at all levels within the service on all aspects of effective and continuous quality improvement such as (but not limited to):
Advice on QI training available
Advice on improvement methodology and measurement techniques (proforma design, sample size and selection)
Advice on patient confidentiality with regards to contents of spreadsheets and reports
Empower, influence and assist with change as a result of quality improvement work undertaken including the development of improvement plans
Extraction and recording of data from relevant sources e.g. health records, computer sources
Extraction, analysis, interpretation, understanding and manipulation of large volumes of complicated and possibly sensitive/contentious data and presentation of findings in an understandable and suitable manner.
Generation of presentations and information for dissemination
Advice on data protection, confidentiality and ethical issues
Differences, and the significance, between Research/Audit/survey and the knowledge to direct clinicians accordingly
Project design and management e.g. time scales, appropriateness of work
Mentor, support, encourage and advise staff:
Participate in the development and implementation of individual induction programme
Review and monitoring of development plans
Communications and Working Relationships
The post holder communicates and has working relationships with Trust members of staff at all levels within the organisation, both clinical and non-clinical. This requires persuasive skills where agreement and co-operation are essential.
Divisional Quadrumvirate
Consultants, service directors and other medical staff
Corporate QI Team, Patient Safety team
Matrons and Service Managers
Divisional Patient Safety and Quality Managers
Trust Patient Safety Specialist
Research and Development Support Unit, Data protection Officer and Caldicott Guardian
Senior Nursing, Allied Health professionals, Psychological Professionals, Social Workers and their staff
Person specification
Education and Qualification
Essential criteria
* Educated to degree level (or equivalent experience) with excellent literacy and numeracy skills
* Quality Improvement qualification or equivalent level training and experience
Experience and Knowledge
Essential criteria
* Expert knowledge in quality improvement processes, procedures and methodologies and significant experience of putting this knowledge into practice at Band 5 or above (or equivalent)
Desirable criteria
* NHS Experience
Skills and Abilities
Essential criteria
* Advanced analytical skills with the ability to produce quality reports extracting and analysing significant amounts of intricate and possibly sensitive or contentious data
* Strong communication and interpersonal skills - the ability to communicate across the Trust, both vertically and horizontally across the management chain, and other Trusts at all levels
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