Job Title: Customer Service First Response Unit Claims Handler
Location: Liverpool
Salary: £26,938 per annum plus the opportunity to earn a performance-related bonus of £4200 paid on a quarterly basis, once established within your role
Job Type: Full Time, Permanent
Working hours: 37.5 hours per week; Monday to Friday 8.00am - 8.00pm(on a rota basis) 1 in 3 Weekends 9.00am-5.00pm.
What you will be doing:
1. Providing a professional and proactive response in assessing claims in line with policy and procedure
2. Providing an empathetic service to clients who have been involved in road traffic incidents
3. Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
4. To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
5. Handle First Notification of Loss (FNOL) calls, entering relevant claims details
6. To monitor and manage claims ensuring all services are provided in an agreed timescale
7. Assessing new claims in accordance with policy terms and conditions
8. Identify and initiate any potential recoveries from 3rd parties
9. Handle any complaints in line with FCA guidelines
10. Identifying key requirements for replacement vehicles...