Summary
You will be responsible for lifeguarding and dry side facilities management duties, assisting the Facility Managers in the effective day-to-day management and operation of facilities, ensuring services are delivered safely.
Main Duties
Swimming pool
1. Lifeguarding the pool as part of a team of guards, managing pool etiquette and lane usage in line with the Normal Operating Procedure (NOP) and Terms and Conditions of use.
2. Setting up the pool according to the timetable, including adjusting the depth of the pool and configuration as required.
3. Performing water quality tests for the swimming pool, reporting any results not within working parameters. Carrying out plant room checks.
4. Pool vacuum set up and take out, cleaning of the machine.
5. Attending training once a month outside of normal shift pattern, lifeguard training, situational training, fire warden training.
Dry side (including indoor and outdoor facilities)
6. Setting up dry-side facilities in accordance timetables and instructions.
7. Dealing with customer enquiries at indoor and outdoor facilities including first aid.
8. Assisting with the training of new members of staff and casual staff by showing them how to perform equipment setups to recognised guidelines. All training matrices will be signed off by a duty manager.
9. Processing cash collections in accordance with university policy.
General area management duties
10. Preparing the facilities prior to opening up and securing at end of business.
11. Ensuring facilities and equipment are prepared as and when required.
12. Assisting in the safe and tidy storage of equipment throughout the buildings, reporting any issues.
13. Patrolling the buildings on a regular basis and carrying out periodic checks on facilities, ensuring their safe and proper use at all times, checking on internal and external security and taking appropriate action to prevent or deal with security breaches.
14. Dealing with incidents, injuries and emergencies, initiating Emergency Action Plans when there is a need to, and completing all relevant documentation.
15. Carrying out routine maintenance, and safety checking of equipment as required, completing documentation.
16. Liaising closely with Estates on matters of routine maintenance of the building, its fixtures and fittings, monitoring the progress of job requests.
17. Assisting with the cleaning of facilities and associated amenities including toilets, showers and changing rooms when instructed to do so or when regular patrolling identifies the need to do so.
18. Monitor the behaviours of users and ensure compliance with the NOP, health and safety rules and Terms and Conditions of Use.
19. Monitor equipment inventory stock and inform the Duty Officer when stocks go below the level stated in the NOP.
20. Any other duties that may be required and that are commensurate with the pay grade.
21. Treat everyone with dignity and respect, supporting equality and valuing diversity.
Optional acting up responsibilities
University of Birmingham Sport supports members of staff who want to gain experience of working above their current role. Therefore we have an Acting Team Leader role that empowers those who have gone through an informal interview and training programme to carry out essential duties in the absence of the Duty Manager. Those qualified will be paid an additional hourly rate for the job.
Required Knowledge, Skills, Qualifications, Experience
22. GCSE English and Maths or equivalent level 1 qualifications. Where no equivalent qualification is held, relevant work experience evidencing the skills and ability to undertake the role will normally be required.
23. A current National Pool Lifeguard Qualification.
24. An up to date First Aid at Work qualification or the willingness to attain one during the first 6 months of employment.
25. Experience of working with the public in a fast paced environment, providing outstanding customer service and care.
26. Experience of working under pressure.
27. Basic computer skills.
28. Experience as working as part of a team delivering a high quality customer experience.
29. Ability to learn and understand how diversity considerations affect own area (eg dietary requirements/dress code).
Dimensions
You will not directly manage others or a budget in this role.
Planning and Organising
You will undertake a range of activities within the gym which will be allocated to you on a daily basis. You will be expected to complete these within the day or certain timeframes (with some tasks such as inspections needing to happen in specific time frames), and you will therefore need to prioritise activities as allocated.
Problem Solving and decision making
You will work within existing processes and procedures, with an expectation that you will refer to the Manager before making any changes to Normal Operating Procedures. There will be prescribed procedures, with experience showing which the best course of action is.
Internal and External relationships
You will be interacting with customers from a range of backgrounds and will need to have a high level of communication skills, confidence and diplomacy to deliver effective training, and to deal with enquiries, complaints and less experienced gym users.
DBS required
The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.