Location
Worcester County Hall | WR5 2NP / Hybrid Working
Contract
Temporary Agency Assignment
Hours
35 hours per week, 08:30 - 16:30
The role will work closely with Digital Services, Social Care teams, and third‑party suppliers to support digital transformation and deliver effective customer‑focused solutions.
Key Responsibilities
* Support and maintain Social Care IT applications, including systems such as Liquidlogic.
* Investigate and resolve application issues within agreed SLAs.
* Provide technical advice and support to users and stakeholders.
* Maintain application documentation and support records.
* Work with suppliers and internal teams to improve application performance and service delivery.
* Apply ITIL and Agile methodologies to support and project work.
* Support application lifecycle management, upgrades, and system changes.
* Ensure applications remain secure and user access is appropriately managed.
* Assist in delivering digital solutions and customer self‑service improvements.
Essential Skills & Experience
* Experience in Application Support and system maintenance.
* Knowledge of database support and enterprise applications.
* Experience supporting large applications such as Liquidlogic.
* Strong analytical and problem‑solving skills.
* Excellent communication and stakeholder management skills.
* Understanding of ITIL service management principles.
* Ability to work independently and within matrix teams.
Additional Information
* Temporary cover for long‑term sickness absence.
* May require Enhanced DBS clearance subject to safeguarding requirements.
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