Music is Universal It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does. Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com. Role Purpose The 6 month FTC Project Co-ordinator is part of the ‘Global Initiatives & Local Support’ team, responsible for supporting the successful delivery of business-critical initiatives by coordinating delivery activities, schedules, and cross-functional collaboration. The role works closely with business stakeholders, technology teams, and global territories to ensure requirements are clearly defined, progress is tracked, and solutions are successfully deployed in line with agreed standards and timelines. Key Accountabilities Delivery & Coordination Coordinate day-to-day delivery activities to ensure project plans, milestones, risks, and dependencies are accurately maintained. Support product backlog management, ensuring work items are clearly defined, prioritised, and ready for delivery. Facilitate planning, backlog refinement, and ticket triage sessions in collaboration with business and delivery teams. Monitor delivery progress and provide regular status updates to stakeholders. Requirements, Quality & Process Ensure delivery artefacts meet agreed quality standards and are sufficiently detailed to support development, testing & future reference. Maintain alignment between business requirements, delivery tickets, and test cases. Create and review test cases and scenarios in collaboration with business stakeholders. Define and confirm acceptance criteria prior to delivery. Identify gaps or inconsistencies in requirements or documentation and coordinate resolution. Review delivery processes and workflows, implementing improvements to support operational effectiveness and risk mitigation. Stakeholder Engagement & Reporting Act as a central point of contact for project-related communication. Understand stakeholder reporting requirements and provide clear, accurate, and timely updates. Communicate progress, risks, dependencies, and business impact across relevant workstreams. Support effective collaboration between business, technology, and testing teams. Testing & Release Support Coordinate testing activities ahead of formal User Acceptance Testing (UAT). Work with testing teams to ensure issues are clearly documented and understood. Organise and manage UAT activities site by site to support release deployment. Provide accurate reporting on testing progress and release readiness. Global Rollout Support Support readiness activities for the rollout of new applications across global territories. Ensure standard delivery processes are communicated and followed. Support the management of exceptions between global standards and local requirements. Monitor rollout progress and communicate updates to relevant stakeholders. Knowledge, Skills & Experience Essential Experience supporting or managing project delivery in a fast-paced environment. Strong organisational and planning skills, with the ability to manage multiple priorities. Effective written and verbal communication skills, with the ability to engage stakeholders at varying levels. Strong problem-solving skills and a collaborative, team-oriented approach. Experience using project management and delivery tools, including Jira. Ability to plan and facilitate meetings and clearly document actions and outcomes. Flexibility to communicate & collaborate across different time zones as required. Desirable Experience working on large-scale initiatives within a global organisation. Working knowledge of Agile and Scrum methodologies. Understanding of music industry processes, including artist royalties. Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement. Job Category: Universal Music Group