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Hours
The role will be on a permanent basis, working 36 hours per week across Monday to Saturday to support branch operating hours.
Salary
£23,600 Per Annum
Closing Date
Wed, 9 Jul 2025
Are you passionate about helping others and providing exceptional customer service? If so, Skipton Building Society has the perfect opportunity for you! We are recruiting for a Customer Consultant within our Ripon branch.
The role involves engaging with customers to understand their needs, providing information about our savings products and services, and helping them review their circumstances and goals. You will support customers face-to-face, virtually, and via outbound contact, always prioritizing their needs and delivering first-class service.
As a Customer Consultant, you will be the friendly face and voice of Skipton Building Society—listening, problem-solving, and guiding customers towards their financial goals.
Who Are We?
We are the fourth largest building society in the UK, owned by our members, not shareholders. We value diversity and aim to support our members’ financial wellbeing and homeownership.
What Will You Be Doing?
* Be the first point of contact, welcoming customers in-branch and over the phone.
* Understand customer needs through insightful questions and provide tailored solutions.
* Listen carefully and offer personalized advice.
* Proactively reach out to customers to discuss their needs.
* Maintain accurate customer records, especially supporting vulnerable customers.
* Adhere to policies and standards, with training provided.
What Do We Need From You?
* Previous customer interaction experience, in person or over the phone, in sectors like banking, retail, hospitality, or healthcare.
* Ability to work well with others and handle a variety of customer needs efficiently.
* Flexibility to adapt and grow with business needs.
What Is In It For You?
The position is permanent, 36 hours/week, with a salary of £23,600/year plus benefits including bonuses, holiday entitlement, pension contributions, health and wellbeing support, and more.
Additional Details
* Employment type: Full-time
* Job function: Other
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