Are you an IT Support professional looking to grow your career in a fast-paced Managed Service Provider (MSP)? We're recruiting on behalf of a leading technology provider delivering expert IT support, cloud, and cyber security services. You'll join a friendly Helpdesk team as one of the first points of contact for customers-logging, diagnosing, and resolving technical issues in line with SLAs. You'll provide remote and on-site support while maintaining clear communication and excellent service. Key Responsibilities Provide 1st-2nd line support via phone, email, and remote tools Diagnose and resolve hardware, software, and system issues Manage incidents and service requests within SLAs Escalate complex issues and assist senior engineers Support installations, maintenance, and upgrades Monitor systems, backups, and security updates Administer Microsoft 365 environments Contribute to process improvements and documentation Skills & Experience Good knowledge of M365, Exchange, Entra, SharePoint, Defender, Intune Experience with Windows/Mac OS, Windows Server, AD, Group Policy, Hyper-V/VMware Basic understanding of Microsoft Azure Strong network troubleshooting (TCP/IP, DHCP, VPNs, VLANs) Knowledge of backup tools, DR, and cyber security best practice Experience with Helpdesk ticketing systems Excellent communication skills, confident with C-level support Strong organisation, problem-solving, and attention to detail Proactive and able to work independently or as part of a team What's on Offer Competitive salary and benefits Company pension scheme Ride-to-Work scheme Access to 16,000 online learning courses Exposure to modern technologies in a collaborative MSP