Debt Caseworker (trainee considered)
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. We actively work for change in the policies and practices of organisations that impact our clients.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non‑judgmental and Approachable. They apply to all areas of our advice‑giving, research and campaigns work and how we challenge discrimination and champion equality.
Responsibilities
We are recruiting for a debt caseworker (trainee debt caseworker would be considered) to provide an effective and efficient casework service within the aims and policies of Citizens Advice Wirral. This includes negotiation and representation on behalf of clients, many of whom may be vulnerable, may have mental health needs and/or long term conditions.
Benefits
* A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro‑rata)
* Agile working, including up to 5 additional days of flexi leave each year (pro‑rata) and both home and office‑based days (role dependent)
* A contributory pension scheme
* Employee Assistance Programme
To find out more and start your application please click the link: https://app.beapplied.com/apply/dn9jmgmzih
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