Job Opportunity: Customer Account Administrator! Are you a proactive, customer-focused individual who thrives in a collaborative environment? Our client is seeking a Customer Account Assistant to join their friendly and fast-paced team. This is a fantastic opportunity for someone who enjoys building relationships, solving problems, and contributing to a shared goal of delivering outstanding service. Success in this role depends on your ability to take initiative, anticipate customer needs, and work closely with colleagues to ensure seamless account management. If you're someone who enjoys being hands-on and values teamwork, this could be the perfect fit. Location: Liverpool, Knowsley Hours: 9:00 AM - 5:00 PM (30-minute lunch break) Salary: £25,000 per year What You'll Be Doing Customer Engagement via Chat-Box: Act as the first point of contact for customer queries. Provide prompt, helpful responses and ensure continuity of service by proactively coordinating with team members when needed. Lead Forensics & Account Insights: Use the platform to identify potential customer accounts and share valuable insights with the sales and support teams. Full training will be provided. CRM & Quotation Management: Keep customer records up to date, follow up on quotations, and escalate any issues such as pricing or delivery concerns to the relevant departments. Account Coordination & Support: Support account managers and assist wi...