Summary of role
The Franchise Support Coordinator will support the administration function and support marketing activities for the Safeclean Franchise, support both the Head of Network Services and the Business Support & Marketing Executive, in other tasks across the business. The Franchise Support Coordinator must work closely with the Safeclean Network to ensure good communication within the Network.
Main Duties
· Provide operational guidance and day-to-day support to franchisees to help them deliver consistent service and maintain compliance with brand standards.
· Respond to customer and franchisee queries by monitoring the Safeclean consumer line and Info mailbox.
· Assist in the creation and distribution of core business tools and templates for franchisees, including operational guides, local campaign toolkits, and customer-facing materials.
· Maintain and update internal knowledge banks, including asset libraries (e.g. images, video, testimonials, written copy) for use across the network.
· Support digital infrastructure by updating the company website and network portals using CMS tools and designing & scheduling posts via social media management platforms where required.
· Coordinate the annual calendar of training events for the network, covering operational, compliance, and business development topics.
· Use mapping software and territory analysis tools to support queries regarding franchise territories and boundaries.
· Monitor and liaise with key external suppliers to ensure services and products meet franchise standards, covering areas such as training, insurance, and consumables.
· Support general internal processes, including administrative tasks such as handling inbound calls, responding to emails from customers and franchisees, and maintaining accurate records.
· Manage transactional tasks such as raising Purchase Orders and completing Protect Plus uploads in a timely and accurate manner.
· Build strong working relationships with each franchisee, maintaining regular contact (at least monthly by telephone) to identify needs and provide tailored support.
· Provide ad hoc assistance to the team
Skills/experience
Essential
· Excellent communication skills, positive and helpful attitude, team orientated, strong organisational skills and adaptability. Strong sense of accountability, ownership and spirit to move things forward.
Desirable
Proficient in MS Office applications, an ability to learn new software is essential. Experience of social media, SEO and website CMS systems, InDesign, Meta Business Suite & Canva would be advantageous
Job Types: Full-time, Permanent
Pay: £23,224.25 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Employee discount
* Employee mentoring programme
* Enhanced maternity leave
* Free flu jabs
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Sick pay
* Transport links
* Work from home
Experience:
* Administrative: 1 year (preferred)
Work Location: Hybrid remote in Abingdon OX14 4RY