About the Role As the Performance team evolves into a full Growth function, we’re looking for a Growth Operations Executive to own the day-to-day operational work that keeps our growth engine running smoothly. This role sits at the centre of paid performance, community insight, and user-generated content. You’ll protect the Performance team from reactive noise, while ensuring real user feedback and proof feed directly into paid social, messaging, and conversion activity. This is a hands-on role for someone who’s comfortable juggling multiple workstreams, making judgement calls, and acting as the connective tissue between multiple functions. This role would be a great fit for someone who has previously supported or assisted within a marketing, growth, or community team and is now ready to step into clearer ownership. As the business grows, this role will grow with it - with opportunities to explore new ideas, improve how we work, and take on more responsibility over time. We’re looking for someone proactive, motivated, and keen to develop alongside the team. This role is based full-time at our Team Valley offices. What you’ll be doing Paid Comment Monitoring & Growth Support Monitor paid ad comments across Meta and TikTok daily Respond to or escalate tech issues raised by current members within ad comments, plus any MX-related issues affecting paid social activities Identify recurring FAQ’s, objections or confusion affecting conversion and reporting these back into the Paid Social team Flag messaging misalignment or opportunities for improvement back to the Performance team MX Liaison (Growth-Related Issues) Raise MX queries triggered by paid social activities Work with MX and Brand Managers to ensure responses and macros are aligned across paid and organic Chase unresolved issues that continue to surface within paid comments Feed learnings back into the wider team, to enhance ad copy, creative direction, landing pages and growth messaging Marketing Inbox Management Monitor the Marketing inbox for marketing complaints and disputes, opportunities for content creation, PR/charity requests, personal messages for the CEO and tech feature requests Route requests efficiently to relevant sub-functions within Brand, MX or Product Ensure growth-critical issues are prioritised and nothing is missed UGC & Transformations Proactively source UGC from social comments, member groups, tags and mentioned content Act as the face of the Marketing team when communicating with members and creators Manage ongoing communication with content creators, including briefing content requirements, working with Performance Marketers to create scripts for ad creation and coordinating timelines and deliverables. Organise creator incentives, including free memberships, products or paid content creation where applicable Track and file consent forms, permissions, usage rights, user-generated content and source context Work closely with the internal creative team to storyboard/timestamp UGC and structure content for paid ads, lifecycle and landing pages Review edited content prior to publication to ensure platform compliance, performance suitability and clear messaging What we’re looking for Previous experience working within a marketing, growth, community, social or content role (agency or in-house) Confident communicating directly with members, creators and internal teams Strong organisational skills, with the ability to prioritise tasks and spot what needs action vs what can wait Able to work independently, take ownership and know when to escalate issues appropriately Previous experience in any of the following: comment monitoring; community management; inbox or triage request; UGC sourcing or creator communication Familiarity with social platforms, such as Meta or TikTok from a brand or business perspective An interest in how messaging, proof and feedback influence marketing performance and conversion A good eye for spotting potential content opportunities