Restaurant Shift / Floor Manager
Location: L9 5AN
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of the fabric of Canada, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.
We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customers.
* Maintain customer focus in all operations.
* Accurate staff scheduling to meet demand.
* Support operational efficiency through regular store walks.
People
* Encourage staff suggestions and concerns.
* Provide performance feedback, set goals, and offer support.
* Create a positive team environment, ensuring dignity and respect for all employees.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales patterns and adjust accordingly.
* Ensure products are well merchandised and stock levels are maintained.
* Coach staff on upselling and suggestive selling.
* Identify areas for improvement and motivate staff towards continuous enhancement.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set a positive example under pressure.
* Manage weekly stock orders and quality checks.
* Oversee equipment maintenance and inventory management.
* Ensure proper opening and closing procedures.
* Maintain cleanliness, food hygiene, and customer service standards.
* Implement and follow health and safety procedures, reporting incidents promptly.
* Be flexible to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined work approach.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* High standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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