Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
The role of a Volunteer Experience Co-ordinator with the National Trust is to create positive, inclusive and flexible volunteering experiences for everyone. If you’re passionate about people, skilled at building relationships, and motivated to make volunteering rewarding and impactful, this could be the job for you.
Based at Moseley Old Hall, you'll work across both Moseley Old Hall and Wightwick Manor and Gardens.
You'll be required to work weekends and bank holidays on a rolling basis.
What it's like to work here
This is an exciting time to join us. We’re a new portfolio focused on the National Trust’s priorities of Ending Unequal Access and Inspiring Millions, as part of our strategy "People and Nature Thriving". We aim to reach 10 million more people from currently under-served groups by 2035. You’ll help shape plans that connect communities with nature and heritage, creating experiences that are meaningful and inclusive.
You’ll also focus on reaching audiences beyond our places, where partnership working will be key.
What you'll be doing
You’ll work across Moseley Old Hall and Wightwick Manor and its portfolio, collaborating with teams to deliver the end-to-end volunteer journey, from recruitment and induction to recognition and feedback. You’ll champion the value of volunteering, support managers and colleagues, and help grow and diversify opportunities so more people can get involved. This role is dynamic and varied, requiring excellent organisational skills and a proactive approach to problem-solving.
You'll be part of a Duty Management rota. You'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
1. experience of supporting volunteering in a way that is safe, inclusive and enjoyable
2. able to coach and support colleagues who work with volunteers
3. confident in recognising and sharing the benefits volunteers bring to the organisation
4. ability to ensure volunteers can share their views and feel heard
5. ability to create more chances for people to get involved in ways that suit them
Criteria for all other applicants:
6. an understanding of volunteer motivations, needs and barriers
7. communication and relationship-building skills
8. experience supporting or coordinating volunteering initiatives
9. flexible, positive approach to change and collaboration
10. confidence using data and systems to inform decisions and track impact
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places