Service Advisor
Westbury
£29,000 Basic Salary | Up to £32,000 OTE
Monday to Friday, 08:45 – 18:00
One in Four Saturdays, 07:00 – 12:00
The Opportunity
Great service departments don't just happen.
They rely on organised, customer-focused people who can keep customers informed, workshops productive and vehicles moving through the business efficiently.
We're looking for an experienced Service Advisor to join a busy aftersales team in Westbury. This is a fantastic opportunity for someone who enjoys delivering excellent customer service, thrives in a fast-paced environment and takes pride in managing the customer journey from start to finish.
You'll be the key link between customers, technicians and the parts department, ensuring work is completed efficiently while delivering a first-class customer experience.
What You'll Be Doing
Managing customer enquiries and ensuring exceptional levels of customer service
Booking vehicles into the workshop and managing appointments effectively
Maintaining workshop loading and ensuring capacity is utilised efficiently
Keeping customers updated throughout the repair and service process
Producing accurate job cards, estimates, invoices and supporting documentation
Identifying customer requirements and providing accurate costings
Explaining completed work clearly and professionally to customers
Identifying appropriate aftersales opportunities, including service plans and additional work
Producing warranty job cards in line with manufacturer requirements
Accurately recording retail, warranty, internal and non-chargeable work
Liaising closely with the Parts Department to ensure parts availability
Supporting the wider aftersales team to ensure smooth daily operations
What We're Looking For
Previous experience as a Service Advisor (minimum one year preferred)
Strong customer service and communication skills
Previous experience working within an administration or office-based environment
Excellent organisational skills and attention to detail
Ability to manage multiple priorities in a busy environment
Commercial awareness and confidence discussing additional work with customers
Experience using Kerridge or similar dealer management systems would be advantageous
Positive attitude and a willingness to learn and develop
What's In It For You?
£29,000 basic salary
Up to £32,000 OTE
Birthday day off
23 days annual leave plus bank holidays
Four times salary death in service benefit
Auto-enrolment pension scheme
Enhanced maternity and paternity policies
Employee Assistance Programme including 24-hour GP access and second medical opinion service
Wellness programme and Mental Health First Aiders
Reward and recognition schemes
Annual appraisal programme
Manufacturer training and ongoing development opportunities
Long service recognition and additional annual leave after five years' service
Branded uniform provided
Clear career progression opportunities
Why Apply?
This is more than just a Service Advisor role.
It's an opportunity to join a business that invests heavily in its people, supports career development and recognises achievement. You'll be part of a collaborative team where customer service, professionalism and personal growth are genuinely valued.
We Encourage Applications
Research shows that some people are less likely to apply for a role unless they meet every requirement listed in a job advert.
If you have relevant experience and believe you could be successful in this role, we'd encourage you to apply. We're interested in your skills, attitude and potential, not just your CV.
Hiring Process
CV Review
Initial Telephone Interview
Interview with the Aftersales Team
Offer and Onboarding
If you're an experienced Service Advisor looking for a role where your customer service skills, organisation and professionalism will be valued, we'd love to hear from you.
Forward Assist Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunities and welcome applications from all backgrounds.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds