Account Operations Manager - Cleaning
Contract: Education | Location: Wigan, WN1 1YN | Hours of work: 37.5 | Contract type: Permanent
We are seeking an experienced Account Operations Manager to take full responsibility for the successful delivery of a large, multi‑site cleaning contract across the Wigan area. This role is accountable for operational performance, client satisfaction and the commercial success of a contract valued at up to £4m.
Key Responsibilities
* Oversee and deliver a multi‑site cleaning contract across the Wigan area
* Take full ownership of contract performance, ensuring KPIs, SLAs and contractual obligations are met or exceeded
* Act as the primary point of contact for the client, building strong, long‑term stakeholder relationships
* Lead regular performance reviews, service meetings and client reporting
* Hold full financial accountability, including budget control, forecasting, cost management and P&L performance
* Drive operational efficiencies, innovation and profitability improvements while maintaining service quality
* Lead, develop and motivate service managers, supervisors and frontline teams
* Identify and deliver opportunities for service development, contract growth and additional revenue
Professional and Personal Competencies/Qualifications
* Previous detailed experience within the cleaning industry is essential
* Proven experience managing multi‑site, client‑focused operations
* Demonstrable success leading and developing operational and supervisory teams
* Strong stakeholder management skills with experience building long‑term client partnerships
* Essential experience in financial management, including budgets, cost control and financial reporting
* In‑depth understanding of contractual obligations, SLAs and KPIs
* Strong working knowledge of Health & Safety requirements within cleaning operations
* IOSH qualification desirable but not essential (can be achieved in post)
* Full UK driving licence required due to regional travel
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
ISS is proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
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