FT Recruitment is supporting one of our national clients as they look to add a Helpdesk Analyst to their team. This role will be responsible for delivering excellent customer service to internal users whilst supporting and developing the business's IT infrastructure Key duties: Serve as the initial contact point for technical support requests through the ticketing system, phone, email, and in-person. Ensure excellent customer service by providing clear, supportive communication to users with different levels of technical understanding. Deliver first-level support for hardware and software issues. Perform routine system administration duties to assist with IT operations. Escalate complex issues to the appropriate support teams when necessary. Build technical expertise to efficiently troubleshoot and resolve common IT challenges. Candidates will ideally have an IT qualification (HND/Degree) and have a genuine interest in securing an IT role. The successful candidate will have excellent customer service skills whilst holding a full and clean driving licence. Get in touch with the FT recruitment team to find out more.