Job Description
The Role
1. Lead the team to drive operational excellence
2. Supervise work, check completion and deliver to expectations set by store manager
3. Manage a team of supervisors to support the store operations
4. Manage stockrooms and back of house areas
5. Tightly control stockloss across the store
6. Use business communication tools for completion of tasks and ensure your team understand all key functions
7. Understand all process and procedures and set the example for others
8. Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
9. Maintainin store environment and housekeeping standards
10. Understand company policy and rules regarding security measures and demonstrate compliance and controls
11. Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
12. Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
13. Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
14. Understand KPI targets and expectations to achieve results
15. Demonstrate commercial awareness and adopt right product, place and time compliance
16. Engage with and feedback issues to contribute to the wider business
17. Support with identifying development needs within the team
18. Support senior management to coach the team
19. Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
20. Support store manager to coach the team
Qualifications
The Requirements
21. Experience of leading a team within a retail environment
22. Experience of working with high volumes of product and stock
23. Knowledge of and passion for luxury brands
24. Ability to drive sales through excellent service
25. Understanding of visual presentation and how to impact sales floor commercially
26. Ability to motivate a team with effective communication
Additional Information
The Rewards
27. Basic rate salary £35, per annum
28. Weekly/Monthly & Quarterly Commercial Bonuses
29. Stocktake Bonuses
30. Commission led bonuses across a wide range of products
31. Monthly Group Rewards and Recognition
32. Long Service awards
33. Join the Fearless Incentive Scheme watch video to find out more
34. We offer a wide range of Development Courses with National Qualifications
35. 28 Days Holiday
36. 50% Instore Uniform Discount
37. Discounted Gym membership
38. Group Wide 20% Discount across all Frasers Group brands