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Client:
IP-People
Location:
Shrewsbury, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
2
Posted:
04.06.2025
Expiry Date:
19.07.2025
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Job Description:
Uncapped training budget | Private Medical | excellent career progression opportunities
* Uncapped training budget, continuous funding for industry accreditations!
* Hybrid working with travel to client sites
Are you a confident, well-rounded IT professional who thrives in a customer-facing environment? We’re working with a fast-growing, modern IT Services provider supporting a broad range of customers across multiple sectors. This is a fantastic opportunity to be part of a highly skilled, supportive technical team where no two days are the same.
You’ll work both from the company’s Manchester HQ and directly onsite with customers, delivering end-to-end IT support and consultancy services. This role offers significant exposure to cloud, networking, virtualisation, and other industry-specific technologies.
The Role:
You’ll be part of a high-performing technical team providing support to clients across hardware, software, cloud, and infrastructure services. This includes remote and field support, so strong communication and customer interaction skills are essential.
Key Responsibilities:
* Support IT infrastructure including servers, SANs, routers, firewalls, wireless networks, NAS, desktops, and critical systems.
* Provide remote and onsite support.
* Maintain accurate service desk documentation.
* Take ownership of tasks and manage workload independently or as part of a team.
* Deliver excellent customer service, seek feedback, and improve continuously.
* Follow ISO 9001 and ISO 27001 standards.
* Stay current with new technologies and contribute to team capabilities.
What We’re Looking For:
* Experience in Managed Services Service Desk or field-based IT support.
* Hands-on experience with Microsoft (Windows Server, Microsoft 365), cloud platforms (Azure, AWS), networking (TCP/IP, LAN/WAN, firewalls), and virtualisation (Hyper-V, VMware).
* Excellent communication skills—written and verbal.
* Professional, confident, and organized problem-solving and customer engagement.
* Strong time management and prioritization skills.
* UK driving license and access to a vehicle.
Key Stakeholders:
Collaborate with internal teams (technical, leadership, project management) and external customers, vendors, and partners.
* 37.5 hours per week (+ additional hours as needed)
* 25 days holiday plus bank holidays
* Private medical cover
* Sociable, collaborative environment
* Team socials and weekly catch-ups
Please apply to discuss further.
We are IP-People – We empower exceptional talent!
We connect professionals with opportunities in Technology Solutions & Managed IT Services.
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