Key Responsibilities
:
1. Coordinating customer appointments for home energy surveys and installations
2. Managing inbound and outbound calls and emails
3. Updating third-party lead generators on customer and job progress
4. Maintaining accurate records across internal databases and spreadsheets
5. Ensuring a smooth and professional customer experience from start to finish
6. Handling customer queries and complaints in a timely and efficient manner
What We’re Looking For:
7. Previous experience in a similar role such as:
Customer Service Administrator, Customer Support Coordinator, Client Services Executive, Customer Service Advisor, Client Services Administrator, Customer Service Executive, Customer Service Advisor, Customer Support Specialist or Customer Support Administrator
8. Ideally, you will have experience working in Renewable Energy, Sustainability, Environmental Services, Utilities, Retrofit or housing sectors.
9. Alternatively, you may come from a call centre background, working for companies that support energy providers such as E.ON, OVO, British Gas, EDF, Octopus, or similar
10. Experience handling billing, energy queries, appointment bookings, or customer complaints is highly desirable
11. Familiarity with Microsoft Office, Google Suite, and PDF tools
12. Excellent verbal and written communication skills, particularly over the phone and via email
13. Minimum of 4 years' proven customer service experience
What’s on Offer:
14. Competitive salary (£24, - £28, DOE)
15. Profit-related bonus scheme
16. Company pension
17. Cycle to work scheme
18. Free on-site parking
19. Regular company events
20. Join a growing, mission-led team working to reduce carbon emissions across UK households
This is a fantastic opportunity for a motivated Customer Service Administrator or Call Centre professional to step into the energy efficiency sector and make a real impact.