The principal responsibilities of the IT Apprentice are:
IT Support & Troubleshooting
* Provide first-line technical support to staff and students
* Diagnose and resolve hardware, software, and network issues
* Log, update, and monitor support tickets using the IT service helpdesk system
* Set up new user accounts and manage access permissions under supervision
Device & Equipment Management
* Assist with the installation, configuration, and maintenance of desktops, laptops, mobile devices, and peripherals
* Help manage asset inventories of IT equipment
* Perform routine maintenance, including software updates and hardware checks
Network & Systems Support
* Support the team with basic network monitoring and troubleshooting
* Assist in maintaining servers, backup systems, and cloud-based services (e.g., Microsoft 365)
* Follow IT security procedures and help identify potential risks
Technical Projects
* Work on IT improvement projects such as device rollouts, software deployments, and system upgrades
* Participate in the setup of classrooms, meeting rooms, main hall or office spaces with AV and IT equipment
* Routine maintenance of IT equipment, AV equipment (projector filters and lamps)
Marketing & Communications Support
* Assist with basic digital marketing tasks to support the schools online presence
* Update and maintain the school website using WordPress, ensuring content is accurate, engaging, and aligned with school values
* Help manage school social media channels by preparing posts, images, or announcements under guidance
* Support the creation and maintenance of consistent school branding across digital and printed materials
* Work with staff to promote events, achievements, and key information to the wider school community
Infrastructure & Systems Maintenance
* Assist with the installation, configuration, and routine maintenance of the schools CCTV systems, ensuring cameras, recording equipment, and monitoring software operate effectively and securely
* Support the upkeep of the schools wireless network, including basic troubleshooting of access points and connectivity issues
* Help maintain the core network infrastructure by learning foundational switching and routing tasks, such as checking port configurations, supporting VLAN setups, and assisting with network hardware replacements under supervision
Learning & Development
* Complete all apprenticeship training modules and assessments. Working towards Information Communications Technician (Support Technician) Apprenticeship L3
* Attend workshops, training sessions, and mentoring meetings as required
* Stay up to date with emerging technologies and best practices
Other Responsibilities
* If required, assist with "out of hours" school events including events in the hall which require sound and lighting (at times when reasonably requested)
* Adhere to school policies and legal obligations (for example, GDPR, child protection and safeguarding legislation)
* Keep up to date with health and safety procedures, school policies and the staff handbook
* Attend meetings and training sessions as and when required
* Monitor alerts and forward any safeguarding issues to the designated safeguarding leads
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