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Sales Support and Event Planning Rep, London
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Client:
clueQuest The Live Escape Game
Location:
London, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
1e43747c2546
Job Views:
10
Posted:
29.04.2025
Expiry Date:
13.06.2025
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Job Description:
The new sales support and event planning rep will serve as an integral part to the growth of our sales team. The successful candidate will demonstrate a passion for sharing our company's story and how our services and products can help inspire and improve the varied work our returning client groups and our new prospective clients engage in. The new rep will employ methodical organisation, professional and refined prioritisation skills and an efficient self-initiative to contribute to the ongoing coordination of special bookings and new B2B events at clueQuest.
Tasks
Responsibilities
You will manage special bookings from start to finish, offering excellent customer service throughout, including post-sale
You’ll accurately upsell the company’s products by getting to know our live escape games and play at home games and other offerings
You will analyse our existing client base and introduce ways of upselling and cross-selling as appropriate
Working independently, you’ll identify potential new clients to target and proactively approach them using memorable and professional methods
Cold calling, emailing booking organisers who have started orders but have not finished them, “leafleting” our corporate team voucher puzzles to local businesses in the area, represent clueQuest at exhibitions, fairs or market stalls
Manage sales (with guidance from the CEO) of three key areas:
Public: You will use innovative sales methods to engage the public, encourage the uptake of all clueQuest products and drive footfall
Corporate: You will engage businesses to increase bookings used for team building and staff incentives
New product launch: You will promote our future products in coordination with the marketing lead
Actively develop your market insight to keep on top of consumer trends to spot further potential and growth opportunities, and report back on a quarterly basis
You’ll work closely with the leadership team and marketing lead to formulate strategies and deliver engagement plans
Event Organisation
* Event coordination and management for special promotional events
* Ideation and developing events
* Marketing strategies, sponsorship identification, and speaker/performer coordination
* Oversee on-site activities, and collect feedback for post-event evaluation.
* Clear communication with stakeholders and provide summaries and financial reports after the event.
Requirements
Qualifications
Person Specification Requirements
* Excellent time management and organisation skills
* Exceptional communication and interpersonal skills
* Meticulous approach to work with a high level of customer service
* Ability to multitask
* Strong knowledge of IT, in particular Google documents, spreadsheets
* Excellent ability to prioritise workload to meet tight deadlines and manage expectations
* You’ll be commercially savvy so you can identify gaps in the market and report back on consumer trends
* You’ll possess good copywriting skills in order to captivate audiences with your email approaches
* Your telephone manner will be second-to-none; you’ll be bold, determined and polite
* Your background will be from within a Sales environment - you’ll be able to demonstrate a successful sales track record and you’ll have at least two excellent references
* Ideally you will have 1-2 years’ experience in a Sales role or similar role
* You will be up-to-date on current trends within the wider market, e.g. innovations in technology, entertainment news etc and will be familiar with products related to our industry
* You’ll be familiar with the world of live escape gaming and will know the various games the clueQuest offer
* You can demonstrate your clear communication, organisation and presentation skills at interview
Staff benefits are weekly access to family and friends discounted rates for our immersive escape room experiences. Two to three work socials fully paid for by the company. Flexible working available upon successful completion of the probation period.
To apply for the open Sales Support and Event Planning Rep role, please submit your C/V and a cover letter.
Please include the following in your cover letter:
Highlight any previous customer service, sales or similar work experience, where you engaged in administrative tasks and exercised your communication skill set.
* An anecdote of a time in your professional or academic life, where you were assigned multiple tasks and responsibilities, which required you to maintain a methodical and organised approach to your work, and where you were challenged to practice your prioritisation skills and engage self-initiative.
* In one or two sentences, please describe why you desire to work at an immersive entertainment company such as ours.
* Lastly, please explain one or two things that you might find challenging about the role.
clueQuest is one of the top escape room immersive entertainment companies in London, and is the longest running company in the city. We are a small family-run business, still led by one of the four founding members. The team is made up of a diverse and inclusive staff body comprised of customer service minded employees. Employee retainment has remained strong because clueQuest offers a light-hearted, yet highly professional customer focused work environment. There are avenues to grow and learn on the job within the company. Our company's values empower employees to teach themselves, help the company grow, and autherntically contribute to the forward thinking direction of clueQuest.
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