Customer Service Adviser
📍 Location: Northampton / Wellingborough
📅 Job Type: Full Time
💼 Industry: Insurance
⏰ Shifts: Monday - Friday 9am - 5.30pm // Saturday 9am - 1pm (1 in 4 Saturday's).
As a Customer Service Adviser, you'll be the first point of contact for policyholders, handling incoming calls and assisting with a wide range of enquiries. You'll work across multiple insurance products, while managing customer diaries and completing essential administrative tasks. If you're passionate about putting customers first and providing best-in-class service, this role offers the perfect chance to make a real impact.
🎯 Key Responsibilities
Handle incoming calls from policyholders, providing friendly and informative advice.
Assist customers with day-to-day insurance enquiries, including policy changes, renewals, and general queries.
Deliver exceptional customer service, ensuring every interaction meets our high standards.
Support customers across multiple insurance products, such as Home, Boat, Holiday Home, and Car Insurance.
Manage customer diaries and schedule follow-up actions where required.
Complete key administrative tasks accurately and efficiently.
Act as the first point of contact for all customer enquiries.
Maintain compliance with company policies and industry regulations.
Work collaboratively within a team to achieve service and performance goals.
Demonstrate empathy and patience, especially when assisting elderly or vulnerable clients.
🔍 What We're Looking For
Confidence to learn and develop through continuous classroom and on-job training.
Excellent communication skills
A flexible and proactive approach
The ability to work within a friendly team to achieve goals and objectives
Good numeracy and literacy along with good keyboard skills.
The highest standard of integrity, honesty, and quality of work.
Customer focussed and an empathetic nature
A 'Can do' attitude.🌟 Nice to Have (Optional)
Insurance experience preferred but not essential💙 Why You'll Love Working Here
Quarterly bonus scheme with an OTE increase of approx. 10% of salary
25 Days Holiday (Plus Bank Holidays) rising to 30 days based on service.
An additional day off for your birthday too!
Career and professional development.Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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