Right in the heart of Cheltenham, The Queens Hotel is one of the town’s most loved and iconic hotels—full of charm, history, and great people; everything we do is about creating warm, memorable experiences for our guests—and a positive, supportive place to work for our team.
We’re now seeking a Food & Beverage Manager who thrives on the floor as much as behind the scenes. This is a hands-on role, balancing guest interaction and team leadership with essential administration, planning, and reporting responsibilities. As F&B Manager, you'll be at the heart of our food & beverage operations—on the floor during busy service, coaching and leading your team, while also owning the key administrative and financial elements behind successful service.
You’ll oversee our busy bar, lounge, restaurant, garden, and regency event room.
Key Responsibilities:
* Be a visible leader on the floor—especially during peak service
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Motivate, mentor and develop your front-of-house F&B team
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Ensure exceptional service standards and a consistent guest experience
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Manage rotas, wage costs, and performance targets
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Support ordering, stock control, budgeting, and invoicing
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Maintain compliance with all food safety, licensing and health & safety regulations
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Collaborate with the Head Chef and Hotel Manager to deliver quality and profitability
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Handle day-to-day admin: staff scheduling, training records, H&S documentation, and supplier liaison
What We’re Looking For:
* You lead from the front: approachable, present, calm, and confident during service
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You’ve held a management role in a quality hotel or restaurant
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Strong knowledge of F&B operations across bar, restaurant, and events
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Solid organisational and administrative skills
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A hands-on mindset—you’re not afraid to jump on the floor, clear tables, or help at the bar
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Great communicator with team leadership ability
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Experience with stock systems, rotas and HR tools a bonus
Perks :
* Eligibility for an annual bonus
* Enhanced pension employer contribution
* Cycle to Work Scheme
* Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
* We Care - A confidential support service providing expert guidance, practical resources, and professional help for a wide range of personal and work-related issues.
* We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, regular on and off-site social events and celebrations and cycle to work scheme.
If this sounds like the job for you, please get in touch!