Job Title: Lounge Service Agent
Location: London Stansted Airport (CM24 1AN)
Salary: £19,727 per annum (Based on a 25 Hour Working Week)
Job Type: Part Time, Permanent
Working Hours: The average working week is 25 hours
About the Company:
Harrods Aviation is a widely recognised leading company in the General (Private) Aviation industry. We are committed to employing the very best individuals who can demonstrate and deliver the very highest level of customer service.
About The Role:
We are currently recruiting a Lounge Service Agent, to work at our Stansted base on a part-time, permanent basis.
Working as part of the customer service team, the Lounge Service Agent is responsible for maintaining the reception area, passenger lounges, crew lounges, conference rooms to a high standard and arranging security clearance for visitors and vehicles.
This role will include all aspects of Lounge Service and Reception, including the preparation of lounges and meeting rooms prior to guests arrival; welcoming guests to our facility; hosting passengers whilst in the lounges; stocking and re-ordering consumables for the passenger and crew lounges and processing of company mail and couriers.
The role will also include some driving as you may be required to collect visitors and crew from nearby hotels.
The Lounge Service Agent is required to be quick thinking and very adaptable, as the nature of our business often dictates unique requirements.
The role can be demanding, requiring individuals to be organised and able to co-ordinate and communicate with all other departments.
You will have to be multi-skilled, often having to undertake several tasks at once, whilst ensuring that you maintain a professional attitude and image at all times.
Please note the company is NOT able to offer sponsorship for this role so candidates must already possess the right to live and work in the UK to be considered.
Due to the varied working hours of this role, public transport may not always be an option and therefore it is essential that candidates hold a full driving licence and have access to their own transport.
Working Hours:
The Operations Department operates 7 days per week, 365 days a year. You will be required to work as part of a team on a 4 on 2 off shift pattern, which will include working earlies, days, lates, weekends and bank holidays. Rostered shifts will usually be between the hours of 0830 and 1900, however flexibility is required as hours may need to be adjusted to accommodate customer needs.
The average working week is 25 hours.
The Successful Candidate:
· Ideal candidates will have a proven knowledge of Customer Services, which will have been gained working in a 5* hospitality environment or within the First / Club / Business class cabins of the airlines renowned for their customer service standards.
· Applicants should also have an enthusiastic, willing personality with a sense of humour and the ability to work on their own initiative. Good communication skills combined with courtesy and integrity are essential as are strong administration skills and computer literacy.
· You must hold a full UK driving license and have access to your own transport, to enable you to commute to our location out of hours when public transport is not available. You must also have a five year checkable employment / education history.
· You must hold the right to live and work in the United Kingdom.
Benefits:
· Enhanced annual leave entitlements (6 weeks increasing to 7 weeks over 5 years)
· Happy Birthday Day
· Holiday Purchase Scheme
· Harrods Rewards Card (staff discount)
· AES contributory pension scheme
· Free on-site parking
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Enquiries Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Hospitality Service Advisor, Hospitality Client Services, Hospitality Lounge Assistant may also be considered for this role