Sanctuary Students provide safe and secure accommodation to thousands of students across the country. With dedicated staff who help students with their everyday needs, we ensure a smooth and enjoyable living experience.
Location: Tramways, Salford
Hours: 35 hours per week – Monday to Friday, 9am to 5pm
Role Overview
We’re looking for an Assistant Accommodation Manager to join our Accommodation Management team based in Salford. The role involves providing excellent customer service, organising student events and parties, and supporting the smooth running of student accommodation.
Responsibilities
* Ensuring that a high‑quality service is delivered and meets customer expectations
* Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and customers informed
* Ensuring property inspections, health and safety and compliance checks are completed in line with legislation and policy
* Supervising a General Assistant and Caretaker, providing guidance, support and promoting the development of staff
* Assisting the Accommodation Manager with the debt recovery process
* Developing and maintaining excellent relationships with internal and external customers
* Working with the wider team on monthly checks of buildings, raising repairs, ensuring these are completed, completing inspections on void rooms, and carrying out health and safety checks
* Complaints management and raising purchase orders
Skills & Experience
* Experience in a similar role supporting the delivery of high‑quality accommodation or customer service is essential
* NVQ3 in a relevant area (e.g., business administration, customer service) is desirable
* Some experience of providing administrative support services and using a residential booking system
* Experience of managing staff within a customer‑facing environment
* Working knowledge of working to deadlines and prioritising workloads
* Excellent communication and customer service skills
* Previous experience of Microsoft Office applications including Word and Excel
Benefits
* £26,106.61 per annum with an additional policy allowance of £2,610.66 per annum (rising to £27,489.62 with an additional policy allowance of £2,748.96 per annum after 12 months, subject to satisfactory performance)
* 25 days leave rising to a maximum of 30 days (plus public holidays)
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work Scheme
* Voluntary health plans
* Wellbeing support and tools
EEO & Diversity
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout the application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds. We work closely with the Home Office to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.
We are only currently accepting applications from those with the right to work in the UK.
Job Reference: 228137
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