ROLE: Service Advisor LOCATION: Heathrow SALARY: 32k basic - 35k ote benefits HOURS: Monday to Friday, 40 hours per week (shifts 5.30 am – 2.30 pm OR 8.00 am – 5.00 pm OR 10.00 am – 7.00 pm) – 1 in 3 mornings (paid at 1.5) YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client’s main dealership in West London. Duties of the Service Advisor / Aftersales Advisor : * Carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up * Inform customer of outstanding recall campaigns and arrange for work to be completed * Clarify for the customer and workshop the basis for the repair – Retail / Fleet / Warranty * Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. * To promote additional workshop services/repairs where applicable * Deal with customer needs over the phone and face-to-face with a professional and friendly approach. * Carry out daily update calls to customers on vehicle progress in the workshop The perfect Service Advisor / Aftersales Advisor will have: * Previous Service Advisor / Aftersales Advisor in a main dealership or independent workshop * Excellent customer service skills * Full UK DL Service Advisor / Aftersales Advisor – benefits: * Multi manufacturer training programmes * 30 Days Annual Leave including Bank Holidays * Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) * Holiday Purchase Scheme (up to 3 days available to purchase) * Employer Statutory Pension Scheme * Free Class IV MOT per year * Mental Health First Aiders * Referral bonus if you introduce your technician friends (£1500!) * Paternity pay – Full 2 weeks pay * Personal Accident Scheme * Corporate uniform provided * Cycle to work scheme * Working for a friendly family business! To apply for this Service Advisor / Aftersales Advisor vacancy, please submit your application online or get in touch with YOLO Recruitment