Do you have 5* customer service skills with the ability to provide a friendly and secure corporate security service? CIS Security have an exciting opportunity available for a Security Response Officer at redeveloped estate situated in the heart of King's Cross to the east of King's Cross Station it is comprised of 260,000 sq. ft of mixed-use real estate, across 12 office buildings and 20 retail and leisure units and is surrounded by, and benefitting from, a dynamic mix of global brands, hotels and restaurants. Information: Position: S ecurity Officer Location: London (N1) Pay Rate: £13.15 per hour Hours: Average 56 hours per week Shifts: 3 Days, 3 Nights, 3 Off - 0700 to 1900 and 1900 to 0700 Job Requirements: SIA Licence required Security experience is preferred Physically fit to complete patrols externally and able to stand/walk for extended periods in all weathers Excellent levels of customer service & communication at all times Must have good command of English Language and IT skills Reliable, confident, punctual and committed To have a smart appearance befitting the company Flexible in the approach to daily duties and additional events when held on site. The ability to work independently and as part of a team Have a calm personality capable of controlling difficult situations Be confident you are able to undertake 100% of all specific duties Be able to provide all the documentation and vetting information?requested CCTV licence & First Aid qualification is a bonus Job Responsibilities: Able to demonstrate and deliver high quality security presence and customer service to both our clients and service users To take all reasonable and required measures to protect venue Carry out all duties as per instructions including event specific requirements To convey a smart, well-groomed appearance in approved uniform, provide a first-class customer service and display high levels of vigilance throughout a shift To ensure great teamwork at all times always demonstrating a "can do" approach To efficiently report any maintenance issues or Health and Safety concerns to the relevant departments To assist in any other reasonable duties as required To be aware of, and report, any incidents or suspicious activities in person or via radio communications to control room. To provide security presence to event managers during high profile events. To portray a friendly, professional, and courteous demeanour always, using open and appropriate body language. The roles will cover arrange of internal & external duties, inclusive but not limited to; Safeguarding the premises, people and assets within the estate, Excellent Customer Service, Security Systems knowledge, Internal & External Patrolling,, Incident Management, First Aid, Concierge Duties, Reception cover, Maintaining access and egress for emergency vehicles at all times, Ensuring entrances and exits are not blocked or access restricted and providing a 5* service to the public and clients. Benefits: Health care plan (HSF) Perk Box (HSF) - discounts & offers from cinema tickets to days out Cycle to work scheme Tailored Site Uniform First class training allowing you to develop your skills A view for career development Long service & Employee Recognition awards And much more A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities. CIS is an independently owned business providing professional security solutions across the UK and Ireland. Our people are at the heart of everything we do. They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service. CIS Security is a multi-award-winning company, recently being awarded World's Happiest Workplace in 2025. At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decisions are based on qualifications, quality, and business needs. Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.