Job Title: Customer Service Support Apprentice
Apprenticeship: Customer Service Level 3
Location: Worthing
Salary: £20,000 - £24,000 per annum
Full time: Monday - Friday, 9:00 AM - 5:00 PM (37.5 hours per week)
Are you passionate about delivering outstanding customer service and keen to build a career in a dynamic and tech-driven environment? This is a fantastic opportunity to join a growing business that operates across the UK and Europe, providing cutting-edge Telephony, IT, and Tech solutions.
As a Customer Service Support Apprentice, you'll be working in a fast-paced office environment, supporting clients and gaining hands-on experience in customer communication, order processing, technical troubleshooting, and more - all while working towards a recognised qualification.
Benefits
* Learn while you earn in a professional and supportive team
* Gain practical experience in the tech and telecoms industry
* Develop key customer service, communication, and IT skills
* Opportunity for a permanent role and career progression after successful completion of the apprenticeship
Desired Requirements
* A genuine interest in customer service and problem-solving
* Confident communicator with a professional phone manner
* Ability to multitask and stay organised under pressure
* Proactive attitude and willingness to learn
* Desirable: Familiarity with CRM systems or ticketing platforms
* Minimum GCSEs (grade A-C / 4-9) in English and Maths, or equivalent
Responsibilities for an Apprentice
* Provide excellent customer service via phone and email
* Build positive relationships and maintain regular communication with clients
* Process customer orders, queries, and account changes efficiently
* Resolve customer concerns and technical issues in a timely manner
* Coordinate with internal teams to escalate and resolve more complex issues
* Work to service level agreements (SLAs) and company standards
* Keep up to date with the latest product knowledge and services
* Support the business with resigns, upsells, and retention activities
Prospects
* This apprenticeship offers a fantastic opportunity for career progression, with the potential to develop into a permanent role within the company.
For more information or to apply, please contact Frankie at Next Step Apprenticeships on 01273 063769.