Job Title
Adaptations Co-ordinator
Organisation
Stockport Homes
Job Description
Permanent, Full Time (37 hours per week)
Stockport Homes Group is a great place to work. We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities.
We’re looking for an Adaptations Coordinator to join us and support the Home Improvement Agency team with the delivery of the public and private sector, disabled facilities grants and other related works.
The key purpose of this position is to provide an expert source of advice on grant legislation, as well as local and national policies for disabled adaptations. You will provide regular reports, review, update and maintain the database of policies and procedures, so that they are easily accessible to all staff.
This Will Be Achieved By The Four Main Areas
* Customer satisfaction
* Quality Control
* Following legislation for DFGs
* Local policies and providing support and advice
We are seeking an individual who has a real passion for delivering exceptional customer service both in person and over telephone, as well as being highly organised and able to remain calm under pressure.
Our ideal candidate will have:
* Experience or acquired skills to report on monthly, quarterly and annual performance information
* Experience of communicating with a range of customers by phone within a housing or disabled adaptation related environment
* Strong personal organisational skills including the ability to manage a diverse and demanding workload within a constantly changing environment
Previous experience in the social housing sector or of disabled facilities grant legislation is desirable but of more importance is the character and skills you will bring to our extremely friendly and positive team.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
We understand that if you don'tmeet every requirement, you may be hesitant to apply but westill want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
This role is internally known as Home Improvement Agency Coordinator.
Closing Date: 15th June 2025
Interview Date: 30th June 2025
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