Social network you want to login/join with:Lead UX Researcher - UK, crawley, west sussexcol-narrow-leftClient:AccelerantLocation:crawley, west sussex, United KingdomJob Category:Other-EU work permit required:Yescol-narrow-rightJob Views:3Posted:31.05.2025Expiry Date:15.07.2025col-wideJob Description:Lead UX ResearcherLocation: Remote | Full-timeReports to: Head of Product DesignAccelerant is looking for a Lead UX Researcher to join our Product Design team. We’ve been conducting user research to inform design and product decisions, but so far that work has been led entirely by product designers and product managers. We’re now looking for a dedicated researcher to take this work further - someone who can bring more depth and structure to our approach, and who will help build a practice that scales.We’re looking for someone who brings a pragmatic, results-driven approach to research - someone who knows how to focus on the questions that matter, deliver insights that influence real decisions, and adapt methods to the needs of the moment. You’ll collaborate closely with product designers and product managers to plan and conduct research across discovery and delivery, and help shape how research is embedded into our ways of working.What you’ll doPractice Building & OperationsDefine a strategic approach to research that supports both short-term product decisions and longer-term understandingEstablish scalable research practices, methods and standards, including maintaining research toolsCentralize research insights being collected across teams to improve visibility and reuseLeverage AI-based tools to improve research speed, depth, and consistency across the product development cycleBuild relationships with internal teams to tap into existing knowledge and channelsMeasurement & InsightsDefine and track UX health metrics in collaboration with design and product leadershipLeverage tools like Pendo to identify behavioral patterns, guide research focus, and track experience over timeResearch Execution & CollaborationPartner closely with product designers and product managers in planning and executing research across the product development cycleLead exploratory research to uncover insights in ambiguous or early-stage problem spacesDesign and lead research studies that inform product direction, feature prioritization, and experience improvementsIdentify and deliver quick-turn research to support near-term decisions, especially around product improvements and prioritizationCommunicate findings and trends clearly to influence decisions and guide ongoing improvementsHelp set priorities for research across teams to ensure we're focusing on the most meaningful questionsWhat we’re looking forExperience leading UX research within a B2B SaaS product environment, working closely with product teams in a fast-moving environmentComfortable building a practice in a team that hasn’t yet centralized researchClear, direct communicator who can synthesize findings for different audiencesFamiliarity with defining, interpreting, and reporting UX metrics for product teams and executive leadership (e.g. NPS, engagement, retention, satisfaction scores, behavioral signals)Experience working with product analytics tools like Pendo to inform and supplement qualitative researchCurious and self-driven in staying current with research tools, thinking, and approaches7+ years of experience in UX research or related roles, with a focus on digital product development environmentsNice to haveFamiliarity with insurance, underwriting, or marketplace platformsAbout AccelerantAccelerant is transforming specialty insurance through data and technology. Our platform connects underwriters (our Members) with capital providers to help small and medium-sized businesses thrive. You’ll be joining a senior, collaborative product design team that partners closely with product management and engineering.Accelerant cares about your well-being and offers a comprehensive benefits package designed to meet your diverse needs:Work-life balance: We believe that taking time to rest and recharge makes us all better. That’s why we offer flexible time off and encourage our team to take the time they need to prioritize their health and well-being.Health and wellness: We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need.Remote work: Work where you’re most productive and fulfilled. This position is open to remote candidates across the U.S., UK, and Canada, who have the flexibility to work with our teams distributed across Europe and North America. Most cross-team collaboration happens in the mornings of the Eastern Time Zone.Travel: We value face-to-face connections and believe that in-person interactions can enhance collaboration and build stronger relationships. Travel is a small part of your role, with opportunities to connect with your team and our Members in-person.
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