Job Description
Service Desk Engineer - Contract
Stockton-on-Tees
£375 p/d (outside IR35)
A leading engineering business is seeking an experienced Service Desk Engineer to join their IT team on a contract basis.
This is a stand-alone, site-based IT support role, requiring someone who is confident working autonomously on a day-to-day basis while remaining closely aligned with and supported by a centralised IT function.
The successful candidate will be responsible for logging, diagnosing and resolving a wide range of hardware and software issues, whilst ensuring a consistently high level of IT support is delivered across the business.
This role is also highly user-facing, involving regular interaction with internal stakeholders and end users. Strong communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities
* Provide end-user support to VIPs and users via telephone, email, remote support and face-to-face
* Prioritise and manage workloads through the ITSM platform (ServiceNow)
* Conduct on-site technical investigations and escalate issues where required to ensure timely resolution
* Collaborate with wider IT teams, including 1st and 2nd line support functions
* Install, maintain, update and support a variety of hardware and software systems
* Carry out Active Directory administration and software deployments via Endpoint Manager
* Support SIP/VOIP telephony and video conferencing systems
* Configure and support iOS/Android mobile devices and 4G/5G connectivity devices
* Assist with ongoing IT projects and maintain accurate technical documentation
Skills & Experience
* Previous experience within a Service Desk/Desktop Support environment
* Experience working with ITSM platforms such as ServiceNow
* Strong knowledge of Windows Operating Systems, Active Directory, Office 365 and Microsoft Teams
* Understanding of networking concepts, anti-virus technologies and web gateway filtering
* Excellent communication, customer service and problem-solving skills
* Ability to manage and prioritise workload effectively within a busy environment
* Microsoft certifications desirable
Please note: A full UK driving licence and access to your own vehicle are essential for this role.