Technical Account Manager | £65,000 + 15% Bonus | Hybrid (Exeter)
Are you a commercially minded, technically confident relationship‑builder who thrives at the intersection of product, customers and growth? This is an opportunity to join an award‑winning technology business delivering innovative vision and damage‑detection solutions to enterprise customers across the automotive sector.
We’re looking for a Technical Account Manager who can guide customers through their full lifecycle - from onboarding, adoption and optimisation, through to long‑term partnership and revenue expansion. This isn’t a typical Customer Success role; you’ll combine technical aptitude and commercial insight to truly influence customer outcomes.
What You’ll Be Doing
* Lead customers from initial onboarding through to full product adoption, ensuring strong value delivery from day one.
* Act as the primary technical and commercial point of contact for a small portfolio of strategic automotive accounts.
* Identify and nurture growth opportunities by building long‑term relationships and driving “land & expand” strategies.
* Translate complex technical capabilities into clear business benefits for customers.
* Manage account pipelines, forecasting and CRM updates with commercial discipline.
* Produce routine customer reporting, insights and performance analysis.
* Support problem‑solving and technical issue resolution to maximise system uptime.
* Work with product, engineering and implementation teams to deliver successful deployments.
* Contribute to wider commercial strategy including pricing, value proposition and adjacent revenue opportunities.
* Travel internationally to customer sites when required.
What We’re Looking For
* Strong business, commercial or account management experience with automotive OEMs
* Experience selling or supporting SaaS solutions (not just components).
* Knowledge of vehicle logistics - or a strong willingness to learn.
* Excellent relationship‑building, presentation and influencing skills.
* Able to operate in a fast‑moving, dynamic environment with evolving priorities.
* Experience managing long sales or customer cycles.
* Demonstrable technical aptitude.
Salary & Benefits
* £65,000 base salary
* 15% annual bonus
* Hybrid working with weekly office collaboration (Exeter or Bristol)
* 25 days holiday + bank holidays + birthday off
* Life assurance (4x salary)
* Enhanced family leave, sick pay & pension
* Additional wellbeing and lifestyle benefits
* Hybrid role with a weekly expectation to travel to the Exeter head office or the Bristol satellite office.