JOB PURPOSE
Department/Business/Location: Workshop
Reports to: Workshop Controller and Aftersales Manager
Direct Reports: N/A
KEY RESPONSIBILITIES
This Job Description is not contractual, and the content may be updated at any time.
* Carry out repairs and servicing to the highest standards and to the appropriate specification.
* Where instructed, use diagnostic equipment and a systematic approach to diagnose and rectify vehicle faults.
* Ensure full understanding of the latest technology introduced on the vehicle range and undertake training to diagnose and repair faults on them.
* Ensure all work is carried out observing safe working practices for self and others.
* Adhere to manufacturer and dealer quality standards.
* Liaise and seek advice from colleagues and supervisors where necessary to meet deadlines and repair and quality standards.
* Complete relevant service documentation (electronic job sheets, PDI’s, service reports) in line with brand standards, warranty, and site requirements.
* Complete high-quality vehicle health checks and videos in a timely manner.
* Ensure that workshop health & safety and housekeeping standards are always maintained, including the use of special and personal tools.
* Continue your professional development through manufacturer training pathways, including Hybrid and BEV technologies.
Skills & Requirements
Essential
* Relevant NVQ / IMI Light vehicle maintenance qualification.
* Competency in numeracy, literacy, and IT.
* Energy and enthusiasm.
* Full UK driving licence.
* Smart appearance.
Experience
Desirable
* Main dealer experience.
* Manufacturer training and qualifications.
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are lived and breathed by all colleagues to enable industry-leading customer experience and colleague engagement:
* We Treasure our people and our customers
* We challenge ourselves to grow & improve
* We grab responsibility
* We run in the same direction as one team
* We inject energy and fun into our work
We are a top 30 automotive dealer group, ranked by annual turnover on AM100, representing brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN.
Our operations span five counties in South East England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, our industry-leading development programs include recruitment, onboarding, induction, probation, one-to-one meetings, Harwoods Academy, succession planning, colleague recognition, and more.
We currently operate approximately 28 state-of-the-art facilities with around 1,100 colleagues.
We demand the best for our colleagues and customers. We look forward to your application at recruitment@harwoods.co.uk.
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