Job Description
About the role
Church walk is part of Hackney Pathway providing 24 hour supported accommodation to 31 single homeless women aged 22 – 65yrs with High support and trauma. This position will provide you with the opportunity to manage a specialised and committed team within a female only setting.
In this role you will:
* Have overall responsibility for both the development and the day-to-day running of the service.
* Managing, leading, motivating and developing a staff team consisting of 1 Deputy Manager ,1 Senior Project worker, 4 Project workers, 2 Night concierges and a cleaner.
* Manage the service shift rota.
* Ensure the service meets contract and best practice requirements
* Maintaining and building on the network of relationships with other statutory and voluntary agencies, and the local community.
* Reviewing and developing working practices to ensure they are in line with St Mungo’s policies and procedures, and that the best possible service is provided to St Mungo’s clients.
* Ensure that residents receive high-quality support, care and advice to clients that is focused on their strengths and goals and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centered planning.
* Monitor and give feedback on the service’s income and expenditure in line with service budgets.
* Interrogate quantitative and qualitative data and produce high quality reports for a variety of audiences including commissioners.
About you
We are looking for a committed & inspiring Service manager with Hostel/ Service management experience with a can-do attitude and interest in continued service improvement.
You should be an excellent communicator and problem-solver, as well as demonstrating a high level of emotional intelligence & resilience in relation to the support of the staff team and high need female only client group.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 7th July 2025
Interview and assessments on: 24th July 2025
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
What we offer
* Excellent Development and Growth Opportunities
* A Diverse and Inclusive Work Place
* Great Pay and Other Benefits