Title: Business Improvement Manager
Requisition ID: 10820
Location: Matchworks, 142 Speke Road, L19 2PH, Liverpool. Hybrid and onsite.
Hours of Work: Monday – Friday 37.5 Hours
Join our vibrant, inclusive community in Group Shared Services. This role leads end‑to‑end project delivery, works with diverse stakeholders, and embeds sustainable change.
As a Business Improvement Manager you will deliver small to medium‑sized projects and change initiatives across multiple business support functions, working closely with department leads, CI teams, IT, systems and BI reporting teams.
What You Will Do
* Deliver cross‑functional projects and change initiatives that improve processes, technology and ways of working.
* Own end‑to‑end project delivery, including planning, requirements gathering, governance, risk and issue management.
* Prepare and present regular project updates, including monthly reporting to the Project Review Board (PRB).
* Facilitate and lead workshops and meetings, ensuring clear outcomes, actions and follow‑up.
* Build strong relationships with internal and external stakeholders, managing expectations through clear communication.
* Promote efficiency, optimisation and scalability across services.
* Support the implementation of Business Process Management (BPM) frameworks across GSS.
* Ensure projects are delivered in line with PRINCE2 / APM methodologies and associated documentation.
* Actively promote a culture of continuous improvement, collaboration and learning.
What You Will Bring
* Recognised project and change management qualification (e.g. PRINCE2, Agile, APM).
* Continuous Improvement or Process Improvement experience.
* Proven experience delivering projects within large, complex organisations, ideally in shared services or business support environments (e.g. Finance, HR, Customer Services).
* Strong communication and presentation skills, engaging both technical and non‑technical audiences.
* Able to analyse complex processes and translate them into practical, actionable improvements.
* Experience applying change management and BPM frameworks in practice.
* Proactive, organised and resilient approach, with a strong sense of accountability.
Benefits
* Competitive annual salary with potential for yearly reviews.
* Career growth opportunities.
* Comprehensive training, including fully funded leadership programmes.
* At least 24 days of holiday plus bank holidays, with option to buy further days.
* Generous pension scheme with additional contributions from Amey.
* Flexible benefits including insurance, Cycle2Work scheme and gym membership discounts.
* Access to exclusive discounts via online portal.
* Two social impact days per year for volunteering and fundraising.
* Family‑friendly policies for new parents or caregivers.
* Membership in Affinity Networks supporting diverse communities.
We welcome applications from diverse candidates.
Equal Opportunity Employment. We accept applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine.
As a disability confident leader we guarantee applicants with a disability an interview if they meet the minimum requirements for the role.
For access needs or reasonable adjustments, please contact our recruitment team at peopleservices@amey.co.uk.
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