Assistant
Front Office Manager
Delta Hotels by Marriott Swindon has an exciting opportunity for an Assistant
Front Office Manager to join our Front Office team. Delta Hotels is one of the
fastest growing brands and is now the UK’s largest brand, come and be part of
our team! Our mission: Simple Made Perfect.
About the
Role
As Assistant Front Office Manager, you will take a hands-on leadership role
across all Front Office functions, including Reception, Concierge, and guest
services. You will support the Front Office Manager in delivering exceptional
guest experiences while driving team performance and operational excellence.
Key
Responsibilities
You will lead the day-to-day Front Office operation, ensuring smooth guest
arrival and departure processes while maintaining brand standards. Acting as a
“service champion,” you will inspire your team to deliver outstanding guest
experiences, proactively resolve issues, and continuously improve service
performance. The role includes supervising and developing team members, supporting
recruitment and performance management, and fostering a positive, collaborative
working environment. You will also contribute to achieving departmental
financial targets by managing staffing levels, supporting revenue
opportunities, and ensuring efficient operations. Additionally, you will
monitor guest feedback, implement improvements, and ensure compliance with all
company policies, procedures, and quality standards.
Benefits
include:
· Discounted stays at Marriott hotels worldwide
· Private Health Care – Managers only
· Free use of Leisure Club facilities
· Employee Assistance Programme
· 23 holidays (increasing with service)
· BenefitHub (discounts, rewards, perks)
· Free meal on shift and parking
· Cycle to work scheme
· Service awards and recognition
· World-class training and development opportunities
If you are a
passionate hospitality leader with a focus on guest experience and team
development, we would love to hear from you.